Reference

What You Need to Know Before You Play

These legal terms set out the rules that govern your account on ovodewa, including how we handle account eligibility, acceptable use, and your rights as a user in Indonesia.

Account EligibilityTerms of UseDANA, OVO, GoPay Wallet PolicyPrivacy and Data RightsIndonesia-Applicable Conditions
ovodewa What You Need to Know Before You Play
DATA AND SECURITY POSTURE

How We Protect Your Account and Data

Security and data handling are not afterthoughts here. We apply account-level protections across every session — whether you access ovodewa on mobile browser or desktop — and we hold only the data we need to run your account and process payments through DANA, OVO and GoPay.

Data We Hold

We store your name, contact details, and wallet account reference — the minimum needed to verify identity and process e-wallet transactions accurately without third-party mismatches.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No cross-site tracking cookies are placed without your acknowledgment.

Account Security

Your account is protected by OTP-based login verification. If an unrecognised device attempts access, you will receive an alert and may be asked to re-verify before proceeding.

Data Requests

You can request a copy of the data we hold on your account, or ask us to correct it, by contacting support via live chat or email with your registered account details.

LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about our terms, a dispute over a transaction, or a request related to your personal data, reach out through the channels below. Our support team handles account-level and policy-level queries — including wallet verification issues with DANA, OVO and GoPay.

Live Chat Open the chat widget from any page on ovodewa. Describe your legal or account query clearly, and the team will escalate to the right handler.
Email Support Send policy or data-request queries to our support email. Include your registered account name and the wallet type — DANA, OVO or GoPay — involved in the matter.
Account Help Centre Log in to your account and open the Help section for self-service policy queries, including transaction history, account status, and identity verification steps.

Common Legal Questions from Our Account Holders

Real questions from people checking their rights before they commit. If your question is not here, use live chat or email and our team will respond with a clear answer tied to your account situation.

Access depends on local law and is available only where participation is permitted in your region. Check that using this platform is lawful in your location before opening an account.

We collect your name, contact information, and the wallet reference — DANA, OVO or GoPay — you use to transact. We do not collect more than what your account and payment processing require.

Yes. Contact support via live chat or email with your account name and your deletion request. We will confirm what we can remove and what we must retain for legal compliance.

Transactions may be placed on hold for identity verification. Resolve this quickly by contacting support and submitting the identity document that matches your registered account name.

We post the current version at this page URL. If a material update is made, we will notify you via your registered contact detail before the change takes effect on your account.

Open a dispute via live chat or email. Provide your transaction reference, wallet type, and the amount in question. Our team will review and respond with a resolution path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.